Not everything appears as it is on the surface, and this particularly applies to process and knowledge based functions / jobs which are outsourced to offshore groups. The saying “pay peanuts and you get monkeys” can easily apply IF you don’t approach offshoring with a proper understanding of….
Whilst there’s a genuine need to create more jobs at home, the reality in today’s global economic marketplace is that a business must contain it’s costs in order to deliver products and services at a price the market demands. As a result, there’s been a need to streamline internal costs…
The fault for a failed Business Process Outsourcing strategy rests solely on the shoulders of the customer if they don’t focus on these three fundamentals when starting out… 
Outsourcing is one of those terms that many people associate purely to call center work which is sub-contracted to an external group, local or offshore.
