Working Through The Maze

Whilst only 56 call centers belong to the Call Center Association in the Philippines, there are hundreds of call centers in operation ... and most are keen for extra business!

Each call center operates differently. Some
have a minimum requirement of 100 seats per project, some will faciliate a single seat, and others are one-stop-shops delivering call
center and BPO services.

Available options include:

	Dedicated seat in facility
	Payment "per hour" (minimums apply)
	Payment "'per call" (minimums apply)
	Automated Systems (e.g. surveys)

Planning For Success

Call Center establishment and management is a specialist area, one which requires...

• professional management
• utilization of the right hardware, software and communications technologies
• an ability to attract and retain staff with industry specific experience so that training costs are contained
• the flexibility to expand or contract according to demand
• continuity in case of disaster or commercial difficulty
• Competitve cost (not necessarily the lowest!)

These criteria MUST be addressed in every call center selection process!