How To Get Direct Access To Asia's Best Outsourcing Service Providers And Consultants...
Dear Business Owner,
Business Process Outsourcing is vastly different to appointing a freelancer to perform a one-off task. As the name implies, you are outsourcing key business functions (accounting, call center, forms processing, etc) and so your business is at risk if your outsourcing strategy is flawed.
Finding quality Business Process Outsourcing (BPO) service providers in your domestic market
can be a challenge, so imagine the difficulties you can encounter when seeking an offshore
partner for your needs.
There are a number of ways to identify quality offshoring service providers, including:
Option 1: Seek to connect via an online outsourcing site
If you have done this or used the Linkedin offshoring interest groups, then you will know that within 24-48 hours you can have 30-50 responses and that going through these can be very time consuming, daunting ... and often very confusing!
Your request for interest is just the start...
You still need to ask for more information, get quotations / proposals, and do reference checks BEFORE you can advance to the next stage with any level of certainty. Be prepared - these follow-ups will take up a lot of your time and it could be weeks before you are able to advance your savings objectives.
The cost: Your time which, even if you are on a fixed salary (i.e. not billed out at an hourly rate) has an associated cost.
Option 2: Undertake a Research Visit
This is the approach many companies adopt - to meet potential suppliers identified through the Internet or by referral. Those visits can be very valuable as they provide you with "on-the-ground" feel for what is involved.
However, after a week of meetings, you may still not have the solution you need as the people you speak to may not be the providors best suited to your needs.
Experiences such as the following are very common...
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| | "I spent almost 2 weeks talking to various service providers and going nowhere before sitting down with you. I now know how to set up a telesales function there at 30% of what I would be paying here in Denmark. Thank you for your help." Michael Daniellson (Denmark) | |
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The cost: Airfares, hotel expenses, per diem expenses, and your personal time. When properly costed, this could exceed $3,000 per staff member who undertakes the research visit.
Option 3: Arrange everything through a local representative
Of course, it is always preferable to deal on a personal basis and it's even better if the party you are dealing with is someone you know / been referred to is based locally.
The only negative is that often these "local agents" generally represent a specific company which may / may not be the right solution provider for your needs. If your BPO requirement is substantial or complex, then you must ensure all options are considered.
The cost: Your time.
Please don't get me wrong - all of the above supplier identification processes are workable
and can deliver good outcomes.
However, if you account for your time properly, the REAL COST of this exercise is going to be
alot more than you think ... and there is no guarantee that you will find a suitable solution for your needs!
A Fast, Smart, and Low Cost Alternative...
Offshoring CONNECT is designed to give companies a simple, quick and inexpensive way to identify proven BPO service providers in the Philippines and other parts of Asia.
It is not a directory type function where we say "here's a list of suppliers". Anyone can do that
and sound impressive. It's a "shot in the dark" approach!
Rather, Offshoring CONNECT is a professional advisory service - a small part of what we do in our broader offshoring project management operations.
It is designed for groups who appreciate the value of getting "independent" on-the-ground input to find the right supplier yet don't need a full project management function once they have appointed a providor.
It involves a detailed review and assessment of your needs so that we can do a proper matching process using our "on the ground" knowledge and experience to give you an INDEPENDENT and
UN-BIASED REFERRAL to proven service providers.
IT WILL HELP YOU:
 save money
progress a lot faster
advance with a level of certainty
reduce the usual costs and risks associated with offshoring
Independent and un-biased advice is what makes this different...
We are not linked to any one infrastruture provider as the selection process is going to vary dramatically depending on factors such as no of dedicated staff, specific technology requirements, industry know-how, track record, etc.
Please bear in mind that identifying a suitable BPO partner / service provider is simply the first
step when it comes to getting started.
The full process should include testing and subsequent implementation visits - and is more than likely going to cost you $5,000 - $10,000, maybe even more.
That cost can be reduced when you are dealing with the RIGHT provider as your testing
process may not need to be as extensive as it would be if you selected your service provider when taking a "shot in the dark" approach.
How Offshoring CONNECT Works...
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Appointment - a one-off fee applies for each BPO requirement (see below). This fee must be paid before we progress further. (See below.) |
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Assessement - submit your requirement to us for assessment via a 2-3 page summary which details your requirement, objectives, expectations, qualification parameters and any special requirements. We may need additional information in order to assess your requirement correctly in which case we will liaise with you further. |
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Suitability - typically, we will look for matching your requirment with existing service provider infrastructure and expertise. Please note that some BPO needs are not suitable for offshoring, some can only be addressed in part, whilst others ideally should be addressed through establishment of your own facility. We will advise accordingly.
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Referral - we will provide you with an UNBIASED / INDEPENDENT REFERRAL to the company / s who - based on our "on the ground" knowledge and experience - can deliver the solution you need. |
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Service Providers - in some cases, we may refer you to an independent consultant to co-ordinate everything on your behalf rather than directly to a service provider. This will depend on our assessment of your requirement and whether or not you will be better served by having an "on the ground expert" to progress matters on your behalf. |
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Delivery - our focus is on providing referrals to companies who deliver solutions from the Philippines. However, in some cases, we may refer you to service providers in other parts of Eastern Asia as some functions - e.g. fulfilment - are sometimes better handled from other centers. (The Philippines is very good for certain functions, but not everything!) |
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Flags - depending on your need, our REFERRAL may be accompanied by a list of key points which we feel you will need to raise and clarify in your discussions with a service provider to ensure receipt of a complete submission from the outset. |
Our Background...
Our team has been involved within the offshoring sector since the mid-1990's as both suppliers AND users.
Most of our team are Expats who have:
come from corporate backgrounds
been based in Asia for 10+ years
hands on experience across a diverse range of industries
been both users and providers of offshoring services
run their own businesses rather than being employess
We are also much more than an outsourcing agency as demonstrated by the variety of products and services featured on this website. Therefore, when you talk to us, you are dealing with people
who understand the many elements of a business rather than a single process (e.g. call center).
There is NO other team in the Philipppines with comparable business and outsourcing experience.
In saying that, some of our team are NOT based in the Philippines as we are the first to admit
that some functions can be better performed in other parts of Asia. That's an admission you generally won't get when you deal with a specific company which has a vested interest in
pushing a Phiippines-based team / infrasrtructure solution!
My own experience with offshoring to the Philippines dates back to 1994. Fortunately it was positive and generated terrific outcomes as I followed the very process detailed above (i.e. I
got extensive "on the ground" input BEFORE travelling to the Philippines.)
The world may have become smaller because of all the options now available via the Intenet, but the underlying principles of that experience apply as much today as they did then when it comes to offshoring.
Is Offshoring CONNECT For You?
This service is designed for:
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Small to medium businesses who are exploring offshoring options from the Philippines for the first time and therefore want to avoid getting caught out through lack of knowledge and experience. |
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Accountants and business advisers who specialize in business re-structuring as it gives you the ability to provide valuable - and accurate - direction to your clients based on our "on the ground" knowledge and experience. |
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Outsourcing service providers and consultants requiring access to "on the ground" offshoring input and / or additional partnerships in the Philippines (i.e. Wealth Traders plus the companies we will connect you with). |
This service is particularly valuable for marketers as having a dedicated offshore BPO
facility (at the right price) handling functions such as order taking, upgrades, customer support, online help desk,
etc can all grow your online sales quite substantially.
A Small Investment For Achieving BIG Savings...
As outlined above, there are costs associated with identifying the RIGHT offshoring supplier and these can be significant if you want to do it properly.
Offshoring CONNECT can help you find the right supplier, reduce the associated risks and the overall costs involved.
It is a fee-based service - a sub-set of our broader project management services.
To get started, send a brief summary of your requirment to ourselves or to one of our Partners and we will give you a quotation.
Our quote for this service will vary as some requirements can be addressed in one day whilst others require several days.
There's no obligation to proceed with our services.
We look forward to being of assistance.
To your success,
George Notaras
Founder, WealthTraders.com
P.S. There is no comparable service available in the Philippines for companies seeking UN-BIASED and INDEENDENT input on their BPO needs!
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